Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Reply Guarantee

  • Our group of techs will do their best to respond to your advice demands within about 1 hour. If, however, the problem you have stumbled upon needs aid from the Administrators’ =Team,= we are going to address the ticket to the person on duty and will post a reply to tell you.

  • Top quality support service
  • Qualified Client Help Service

  • Our technical assistance staff will be online for you 24x7 to to attend to all help inquiry tickets that you submit. We offer tech help and support for the software packages that are pre–installed on your server. These include our in–house produced Site Control Panel, the selected Operating System and also the server administration panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each part of the Site Control Panel that is available for free with your VPS offers an integrated articles base. You will see an assortment of in–depth how to content articles and an array of step by step video courses that demonstrate all the regular website administration responsibilities. You can view them by simply clicking the Help or Video buttons in the right part of each Control Panel section.