Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help Center included in our Site Control Panel offers a selection of help articles and regularly asked questions. Aimed at resolving any common issue that you might possibly chance upon, they are compiled by our support team of trained techs.

  • Top quality support service
  • Educational Videos

  • If you’d rather watch how a task is achieved or how an issue is dealt with, rather than just reading about it, examine our collection of how–to video tutorials. They cover a variety of different issues and will help you quickly understand how to work with the Site Control Panel.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a round–the–clock client support service and a sixty–minute ticket response time guarantee. Our skillful tech support engineers will be available day and night to respond to your enquiries and to rectify any issue that you could come across. Simply send a support ticket from the Help Center and we’ll respond back to you without any delay at all.