Technical Support Channels
A 60–Minute Response Guarantee
We provide a 60 min response guarantee for any ticket or email that you submit to the help desk team. We’ll rapidly respond to all common queries and forward the case to our admins if any additional assistance is required. If you take advantage of our Managed Services package, we will perform any of the included tasks at a time that has been discussed with you upfront.
An Outstanding Technical Support Service
Should you require help working with our Site Control Panel or with any of the applications that we’ve preinstalled on the server for you, do contact our help desk support staff at any moment through the ticketing system. Besides, in case you need assistance administering your dedicated web hosting server, you can order our Managed Services package, which includes OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, data backup disk storage space, etcetera.
An Intuitive Help Section
We have provided the Site Control Panel with a detailed knowledgebase, which features detailed explanations of its features and functionalities. What’s more, we have filmed exhaustive video tutorials that will further explain to you how to perform a certain task or troubleshoot a frequently experienced issue. All the instructional articles and the video tutorials are easily accessible from each Site Control Panel section via the Videos and Help buttons situated in the upper right corner.