Phone Support in Web Hosting
We believe that having the option to consult with a live agent is rather important, so we have three support lines around the globe (UK, USA and Australia) and you can contact us over the phone for 14 hours every day. If you consider purchasing one of our web hosting plans, for example, you have the option to phone us and find more about our services prior to ordering so as to make sure that we cover all of the system requirements for your websites. Following the order, you can call us about any kind of sales and billing issues you may experience, or get any general or basic technical info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to learn more about the plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex troubles may require a support ticket to give time to our technical support team to analyze, we're able to assist you with a range of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we also have a global number where you'll be able to contact us.