If you ever have any questions about the web hosting service or if you face a problem with your websites, you will need to touch base with the web hosting company’s client support team. It may not matter how swiftly they will respond if you’ve got a question of a general nature, but an issue such as an aborted script update, for instance, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your site disruptively and you can lose current or prospective clients. Many hosting providers, mainly resellers, reply to e-mails and trouble tickets within 24 hours, but in the electronic era that’s way too long, since visitors will rarely come back to a website that isn’t functioning correctly for a lengthy period of time.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting around for hours, or even one whole day, to obtain an answer to an e-mail or a customer support ticket. Irrespective of when you touch base with us, we’ll help you within less than sixty minutes with any technical or sales queries you may have. In reality, our actual reply time rarely surpasses 20 to 30 minutes. As we’re at your service 24 hours a day, 7 days a week, 365 days a year, you will always receive support in a timely manner and we are aware of how vital this is in the electronic world. As soon as you contact us, we’ll answer your queries. In case you experience any technical predicament, we’ll resolve it for you, or we will supply you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a technical support ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server, you will have a reply within sixty minutes max. You can get in touch with us at any time with regards to general, technical or billing matters and since we’re working 365 days a year, you’ll invariably get assistance without delay. Depending on the specific issue or question, we will supply you with more details, fix the obstacle if it has been caused by something within our reach or advise you on what actions to take in case you need to tweak some setting for a software application that we don’t have access to. You can forget about waiting around for a day for each and every answer. In fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.