One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can forget about waiting around for hours, or even one whole day, to obtain an answer to an e-mail or a customer support ticket. Irrespective of when you touch base with us, we’ll help you within less than sixty minutes with any technical or sales queries you may have. In reality, our actual reply time rarely surpasses 20 to 30 minutes. As we’re at your service 24 hours a day, 7 days a week, 365 days a year, you will always receive support in a timely manner and we are aware of how vital this is in the electronic world. As soon as you contact us, we’ll answer your queries. In case you experience any technical predicament, we’ll resolve it for you, or we will supply you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a technical support ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server, you will have a reply within sixty minutes max. You can get in touch with us at any time with regards to general, technical or billing matters and since we’re working 365 days a year, you’ll invariably get assistance without delay. Depending on the specific issue or question, we will supply you with more details, fix the obstacle if it has been caused by something within our reach or advise you on what actions to take in case you need to tweak some setting for a software application that we don’t have access to. You can forget about waiting around for a day for each and every answer. In fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.