A live chat is one of the many methods of communication supplied by some website hosting suppliers as a part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell anything as compared to a call with a representative. Furthermore, if the issue that you have needs some time to be reviewed and dealt with, you can do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service for free as long as you have world wide web accessibility even when your hosting supplier is based in a different country and they don't have a local phone number you can call.

Live Chat Support in Web Hosting

As a part of the support services that we provide for all of our web hosting plans, we have live chat support that is available 24/7, even on holidays. You're able to get in touch with us regardless if you already own an account or not, as we will help you with all kinds of things, ranging from giving you general info on our solutions if you are not our customer yet and you are thinking about purchasing one of our packages, to assisting you with installing an e-mail account in an email client. Part of the problems are more technical and time-consuming, and you will need to employ the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our semi-dedicated hosting plans, you're able to find the replies for any questions you may have or have various problems resolved very quickly. Our chat service is online every day, so that you'll be able to speak with an agent even on weekends and holidays. In the event that you're unsure which plan would be better for your web sites or if our advanced cloud hosting platform covers some system requirements, you may join our live chat before buying anything. If you are a present customer, you're able to obtain more info about billing issues, account settings and a variety of common technical problems you may have, for instance in case you can't install an e-mail account in a client on your PC. The live chat will save you a considerable amount of time regardless where you are or when you contact us.