Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting plans isn’t separate from the hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it whenever you need with only a couple of clicks, without having to leave your account. The ticketing system offers a quick-search box, so you can find de facto any ticket that you have already opened, if needed. In addition, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to resolve a given issue even before you open a ticket. The response time is maximum 1 hour, so you can obtain timely assistance at any given time and in case our client service team suggests that you do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was built with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account in one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or bump into a challenge, you can contact our client service staff members instantaneously without the need to use another interface. You can browse through your website files or check different account settings while submitting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you wish to find a particular one, you can take advantage of the intelligent search box, which is available in the Help section. We’ll make sure you get a reply in less than an hour regardless of the essence of your enquiry or issue.