In case you’ve bought a web hosting plan and you’ve got certain inquiries relating to a concrete feature/function, or in case you’ve confronted some complication and you require support, you should be able to touch base with the respective customer support staff. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the fastest way to deal with an issue most often is to open a ticket. This form of communication renders the replies sent by both sides simple to track and permits the customer service staff members to escalate the issue in case, for instance, an administrator must step in. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you must have at least 2 separate accounts to contact the customer service staff and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a bore, not to mention the fact that it takes lots of time for most hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our web hosting plans isn’t separate from the hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it whenever you need with only a couple of clicks, without having to leave your account. The ticketing system offers a quick-search box, so you can find de facto any ticket that you have already opened, if needed. In addition, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to resolve a given issue even before you open a ticket. The response time is maximum 1 hour, so you can obtain timely assistance at any given time and in case our client service team suggests that you do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was built with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account in one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or bump into a challenge, you can contact our client service staff members instantaneously without the need to use another interface. You can browse through your website files or check different account settings while submitting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you wish to find a particular one, you can take advantage of the intelligent search box, which is available in the Help section. We’ll make sure you get a reply in less than an hour regardless of the essence of your enquiry or issue.