24/7 Customer Support in Web Hosting
Our web hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services before you make an order or you are a current customer and you have a question or a issue, you'll be able to contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any issues which require more time to analyze and resolve. Unlike a number of other web hosting service providers, our trouble tickets come with a warranted max reply time of only 1 hour, so no matter what your problem is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we supply feature 24/7 customer and tech support, therefore whatever the problem you experience, you'll be able to get in touch with us and we will help you in a timely manner. Our guaranteed reply time for every email or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; usually the reply time rarely is more than 20 minutes. Furthermore, we have phone support with multiple local numbers worldwide and a live chat, which means that you'll be able to get in touch with us and receive more details about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, package features, email setup, hosting account settings, etc. If you use our services, you won't ever experience a situation where you should wait for a couple of days to get a problem solved like you may have to do with various other suppliers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer includes 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any moment, even weekends and holidays. For your benefit, we provide different methods of communication - phone support with a couple of local numbers globally, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it will be easier to track what is going on. The maximum warranted reply time for all the email messages and tickets is an hour, yet it rarely takes that long to get help. In case you obtain the Managed Services upgrade that we offer, our admins can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone when you operate a whole server, so every single dedicated server that we provide includes 24/7 support with 1-hour response time guarantee regardless of the matter. This service is 100 % free for any type of difficulties with your server or the software that was installed by our admins during the setup, therefore you can contact us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual answer time for either rarely exceeds 30 minutes as we have administrators available 24x7. If you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server plan from the billing Control Panel.